Information about the event, payment procedure and rules
Payment cards accepted: VISA, MasterCard, Maestro, MIR. Our system also supports other payment systems, electronic wallets and so on. For the current list of replenishment methods, see the replenishment page. To replenish the balance in your personal account, select a replenishment method; it can be any of the above payment systems. When replenishing your balance with a bank card, payment processing occurs on the bank’s authorization page, where you need to enter your bank card details: card type, card number, card expiration date, CVC2/CVV2 code.
3D-Secure. If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to complete the authentication procedure. For information about the rules and methods of additional identification, please check with the Bank that issued your bank card.
Prices and products. On our website, balance replenishment and internal transactions take place in the Russian Ruble currency. The current list of catalog products and prices may change depending on trends, demand and performance of games, DLC, programs and other digital products within our market. When replenishing your balance, you choose the replenishment amount yourself. Products may have unlimited access or limited time. Information about the type of product, description of the product, seller support email and any other information will be located on the payment card of the product.
What is money accepted for? When you top up your balance, a virtual amount of money is credited to your account. With this amount you can pay for virtual goods available on our website. List of virtual goods on our site: digital keys for games, DLC, programs and other projects. The list, description and cost of keys depends on the policy of a specific project available on our market, which is published by developers or sellers. You can find the cost of keys for a specific project on the project page in the “Purchase”, “Buy”, or “Cost” section.
Website services with detailed descriptions. The site provides the service of replenishing the virtual balance of the site and the sale of virtual digital keys of developers, publishers and sellers on whose behalf games, DLC, programs and other digital projects are published in their interests or the interests of third parties. The amount of replenishment of the balance depends on the user’s desire. Before replenishing your balance, you can enter any top-up amount, which you can use in the future on the site for internal virtual transactions. The cost of payment for “replenishment of balance” is not limited in any way. After replenishing the balance, the replenishment amount will be credited to your virtual account on the site; you can view the amount in the “Wallet” section.
Commissions. Seller commissions can range from 0% to 100%, depending on personal agreement. The bank charges a commission when replenishing the balance; they are indicated when replenishing the balance. Our system does not charge commissions for payments and any financial transactions, they remain only on the bank’s side
Returns Policy
Deals on games, DLC, software and digital key purchases. Keys are a virtual (digital) object. Due to their specific nature, they are not subject to the consumer's right of return. All transactions with keys (exchange, sale, purchase) are final and cannot be cancelled.
Operations with kometo.space balance, market balance, kometo.space subscription, kometo.space commission. All these services are considered fully provided at the moment of providing you with access to the kometo.space balance, market balance, kometo.space subscription, kometo.space service, respectively. Therefore, they are not subject to the general consumer right of return.
BY AGREEING TO THIS RETURN POLICY AND MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU HAVE NO RIGHT TO RETURN OUR PRODUCTS AND WAIVE ANY CLAIMS THEREOF.
A refund is possible in case of a technical failure of the site, inaccessibility or other problems. And also in other unforeseen cases, force majeure circumstances. To request a refund, you must send us a receipt of payment, time of payment, account email and a detailed reason for the return to
https://www.kometo.space/en/report. The response time to an application is no more than 60 days, the time for refunds after a response to an application is no more than 90 days.
Detailed business model of the site. The site provides open registration via email. Users are divided into buyers (clients), sellers (developers, publishers and resellers) and site administration. Sellers post their projects on the site: games, DLC, programs and other digital products. Buyers have the opportunity to purchase a virtual key of any project according to the current conditions posted on its page. A virtual key is a digital product that can be indefinite or limited in time. The virtual key system is managed and used by the developer or copyright holder of the project in their own interests or the interests of third parties. After the buyer pays for the key, he receives a randomly generated string, which, according to the seller’s instructions, can be used for any authorized purposes. The project administration is not responsible for third-party links, resources posted on the site, and is not responsible for systems, games, programs and other products in which digital keys may be used. The site provides a paid service for issuing digital keys, at which point the services are considered provided in full. Other legal relations between buyer and seller may be regulated by the project policy posted on the page of this project. The administration conducts virtual transactions between buyers and sellers, adding to the balance of the sellers the amount calculated by personal agreement from each transaction. The administration undertakes to pay all funds received to the developers within 30 days after the application in the personal account, provided that the agreement or site rules have not been violated, and the developer’s activities have not raised any suspicions. The administration checks all applications for payments to individuals, legal entities and self-employed people manually.
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